Case worker with 5 years helping low-income adults and families stabilize housing, income and health care. Carry a caseload of 35 households and connected 92% of clients to at least one new benefit within 60 days last year. Brings a BSW, trauma-informed assessment and close working relationships with county benefit offices.
Experience
Case Worker, Adult Services, Riverbend Family Services (Louisville, KY)
Jun 2022 – Present
Manage a caseload of 35 households, completing intake assessments and individualized service plans
Connected 92% of 2025 clients to at least one new benefit within 60 days, including SNAP, Medicaid and LIHEAP
Document contacts and outcomes in Apricot within 48 hours, passing every quarterly file audit
Co-facilitate a monthly financial coaching group for 15 participants
Intake Specialist, Ohio Valley Community Action (New Albany, IN)
Aug 2020 – May 2022
Screened about 70 walk-in and phone clients a week for emergency rent and utility aid
Built a shared referral list of 120 local providers used by the whole intake team
Education
Bachelor of Social Work, Kentucky Bluegrass University (Aug 2016 – May 2020)
Skills
Case management: intake assessment, service planning, benefits enrollment, crisis intervention
Approaches: trauma-informed care, motivational interviewing, strengths-based practice
Tools: Apricot, HMIS, Microsoft 365
Certifications: Mental Health First Aid, Kentucky Certified Kinship Navigator training
How to write a Case Worker resume
A strong Case Worker resume shows the people and communities you served, the programs and funding you built, and the outcomes you can document for clients, funders and boards. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Skills
Education
Certifications
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Case management
Trauma-informed care
Program design and evaluation
Grant writing and reporting
Fundraising and donor stewardship
Volunteer management
Budget management
Community partnerships
Nonprofit CRM and case systems (Salesforce, Raiser's Edge, Apricot)
Bilingual and culturally responsive communication
Example bullet points
Managed a caseload of 28 families and moved 82% into stable housing within 90 days
Wrote 14 foundation and government proposals that raised $1.3M at a 64% win rate
Recruited and trained 220 volunteers who logged 9,500 hours, the equivalent of 4.5 full-time staff
Tips from recruiters
Put licenses and credentials (LMSW, LCSW, CADC, CFRE) with the issuing state near the top, because many roles screen for them first.
Quantify outcomes funders care about, such as housing placements, retention rates, dollars raised or cost per client, not just activities.
Name the populations, funding streams and systems you know, for example HUD CoC, HMIS, Medicaid billing or Raiser's Edge.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Modern (ATS-friendly): Clean single column with accent headings and rules
Ivy (ATS-friendly): Harvard-style Times layout with centered headings
Case Worker resume FAQ
What should a Case Worker resume include?
A Case Worker resume should show the people and communities you served, the programs and funding you built, and the outcomes you can document for clients, funders and boards. Use these sections in this order: Summary, Experience, Skills, Education and Certifications. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Case Worker?
Classic, Modern and Ivy work well for Case Worker roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Case Worker resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Case Worker put on a resume?
Prioritize the skills named in the job posting. Common ones for Case Worker roles are Case management, Trauma-informed care, Program design and evaluation, Grant writing and reporting, Fundraising and donor stewardship and Volunteer management.
How do I write strong Case Worker resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as clients served, caseload size and program outcomes. For example: "Managed a caseload of 28 families and moved 82% into stable housing within 90 days."