Customer service representative with 4 years supporting retail and e-commerce shoppers by phone, chat and email. Handles about 60 contacts a day with a 94% satisfaction score and 82% first-contact resolution. Brings order and returns expertise, patience with upset customers and clean case notes. Writes clear case notes and macros that teammates reuse.
Experience
Customer Service Representative, Maple Hollow Home Direct (Remote)
Apr 2023 – Present
Handle about 60 phone, chat and email contacts a day on orders, deliveries, returns and damages
Hold a 94% CSAT and 82% first-contact resolution, both above team targets
Process replacements and refunds in Zendesk and Shopify, keeping goodwill credits 15% under budget
Wrote 12 macro templates for common delivery issues, cutting average handle time 45 seconds
Flag recurring delivery problems to the logistics team each week, helping cut damage claims 12%
Customer Service Associate, Great Lakes Sporting Goods (Grand Rapids, MI)
Feb 2022 – Mar 2023
Ran the service desk for returns, special orders and price adjustments
Processed 30 special orders a day and called customers when items arrived
Education
B.A. in Psychology, Grand Valley State University (Aug 2017 – Dec 2021)
Skills
Support Channels: Phone, live chat, email, social messaging
Systems: Zendesk, Shopify, Gorgias, Google Workspace
Service: De-escalation, returns and refunds, order tracking, case documentation
Metrics: CSAT, first-contact resolution, average handle time
How to write a Customer Service Representative resume
A strong Customer Service Representative resume shows the customer experience you delivered, the sales you drove, and the teams you ran. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Customer service
Sales and upselling
Inventory and merchandising
Point-of-sale systems
Team leadership
Scheduling
Cash handling
Food safety
Conflict resolution
Visual merchandising
Example bullet points
Grew store sales 18% year over year by coaching a team of 12 on add-on selling
Raised the hotel guest satisfaction score from 8.1 to 9.0 by redesigning the check-in process
Cut inventory shrink by 30% through weekly cycle counts and better receiving checks
Tips from recruiters
Show the size of the operation: store revenue, covers, rooms or team size.
List certifications such as ServSafe or responsible-service training.
Keep it to one page and lead with the most recent, most senior role.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Compact (ATS-friendly): Dense single column that fits long histories
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Customer Service Representative resume FAQ
What should a Customer Service Representative resume include?
A Customer Service Representative resume should show the customer experience you delivered, the sales you drove, and the teams you ran. Use these sections in this order: Summary, Experience, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Customer Service Representative?
Modern, Compact and Classic work well for Customer Service Representative roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Customer Service Representative resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Customer Service Representative put on a resume?
Prioritize the skills named in the job posting. Common ones for Customer Service Representative roles are Customer service, Sales and upselling, Inventory and merchandising, Point-of-sale systems, Team leadership and Scheduling.
How do I write strong Customer Service Representative resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as sales growth, average transaction value and guest satisfaction. For example: "Grew store sales 18% year over year by coaching a team of 12 on add-on selling."