Office and operations manager with more than 15 years running day-to-day operations for professional services firms. Moved a 40-person firm from paper files and a local server to Microsoft 365 and SharePoint, cutting IT costs by $18,000 a year. Brings vendor management, bookkeeping and a calm, organized approach that staff rely on.
Experience
Office Manager, Hollister and Grant Engineering (Albany, NY)
Mar 2016 – Present
Run office operations for a 40-person civil engineering firm, including facilities, vendors and onboarding
Led the move from a local server to Microsoft 365, SharePoint and Teams, saving $18,000 a year in IT costs
Manage accounts payable and payroll inputs in QuickBooks Online and ADP Workforce Now
Track projects and office requests in Asana, closing 95% within a week
Office Administrator, Capital District Law Associates (Albany, NY)
Jan 2011 – Feb 2016
Managed scheduling, billing support and supplies for 12 attorneys and 8 staff
Renegotiated copier and phone contracts, saving $9,000 a year
Education
Associate of Applied Science in Business Administration, Hudson Mohawk Community College ()
A strong Older Worker resume shows the skills you can prove from school, part-time work, volunteering, projects or an earlier career, and how they carry over to the role you want next. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Education
Experience
Projects
Skills
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Communication
Customer service
Teamwork
Time management
Microsoft Office and Google Workspace
Problem solving
Reliability and punctuality
Learning new tools quickly
Organization
Role-specific certifications
Example bullet points
Served about 120 customers a shift at a busy campus cafe and trained 4 new baristas on the POS system
Built a sales dashboard in Excel and Power BI as a certificate capstone, cutting a weekly report from 3 hours to 20 minutes
Kept the books for a 400-family school PTA during a career break, closing each year with a balanced audit
Tips from recruiters
Lead with the strongest evidence you have: put Education first if you are still in school, and a recent certificate or project first if you are changing careers.
List a career gap as one honest line with dates, then add volunteer, freelance or caregiving work and the courses you took during or after it.
Rewrite past duties in the language of the job you want, for example "handled cash and inventory" becomes "reconciled $8,000 in daily sales and ran weekly inventory counts".
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Ivy (ATS-friendly): Harvard-style Times layout with centered headings
Modern (ATS-friendly): Clean single column with accent headings and rules
Older Worker resume FAQ
What should a Older Worker resume include?
A Older Worker resume should show the skills you can prove from school, part-time work, volunteering, projects or an earlier career, and how they carry over to the role you want next. Use these sections in this order: Summary, Education, Experience, Projects and Skills. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Older Worker?
Classic, Ivy and Modern work well for Older Worker roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Older Worker resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Older Worker put on a resume?
Prioritize the skills named in the job posting. Common ones for Older Worker roles are Communication, Customer service, Teamwork, Time management, Microsoft Office and Google Workspace and Problem solving.
How do I write strong Older Worker resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as GPA or honors, customers served and hours volunteered. For example: "Served about 120 customers a shift at a busy campus cafe and trained 4 new baristas on the POS system."