Service designer with 7 years of experience redesigning end-to-end services across banking branches, call centers and digital channels. Led a small-business account opening redesign that cut time-to-open from 9 days to 2. Brings service blueprints, co-design workshops and the operational rigor to make changes stick.
Experience
Service Designer, Prairie State Bank (Minneapolis, MN)
Mar 2022 – Present
Redesigned small-business account opening across branch, phone and web, cutting time-to-open from 9 days to 2
Mapped 6 service blueprints with operations, compliance and IT, exposing 23 handoff failures
Facilitated co-design workshops with 40 frontline staff, informing new KYC document checklists
Defined service KPIs now reported monthly to the COO
Service Design Consultant, Northstar Public Services Lab (St. Paul, MN)
Jan 2019 – Feb 2022
Redesigned county benefits intake, reducing average wait time from 75 to 30 minutes
Ran journey mapping with residents and caseworkers across 3 counties
Prototyped paper and digital forms tested in live service settings
Education
MFA, Service Design, Savannah College of Art and Design (Sep 2017 – Jun 2019)
BA, Sociology, University of Minnesota (Sep 2013 – May 2017)
Skills
Service design: service blueprints, journey mapping, co-design, prototyping services
Operations: process mapping, KPI definition, change management, Lean basics
A strong Service Designer resume shows the problems you framed, the decisions you drove, and the user or business outcomes they produced. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Projects
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
User research
Product strategy
Prototyping
Figma
Design systems
Usability testing
Roadmapping
Experimentation (A/B testing)
Stakeholder management
Accessibility
Example bullet points
Redesigned onboarding from 9 steps to 4, lifting week-one activation from 31% to 44%
Built a 120-component design system adopted by 5 squads, halving UI build time for new features
Ran 40 user interviews and a pricing test that informed a packaging change worth $1.2M ARR
Tips from recruiters
Put a portfolio link in the header; for product roles, link a case study or launch write-up instead.
Describe your role in shared outcomes precisely ("led", "co-owned", "contributed").
Keep visuals for the portfolio: a clean, readable resume signals design judgement better than decoration.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Timeline (ATS-friendly): Clean accent layout with a dated career timeline
Vanguard (ATS-friendly): Bold display name, accent-led headings with line rules
Service Designer resume FAQ
What should a Service Designer resume include?
A Service Designer resume should show the problems you framed, the decisions you drove, and the user or business outcomes they produced. Use these sections in this order: Summary, Experience, Projects, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Service Designer?
Modern, Timeline and Vanguard work well for Service Designer roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Service Designer resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Service Designer put on a resume?
Prioritize the skills named in the job posting. Common ones for Service Designer roles are User research, Product strategy, Prototyping, Figma, Design systems and Usability testing.
How do I write strong Service Designer resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as activation, conversion and retention. For example: "Redesigned onboarding from 9 steps to 4, lifting week-one activation from 31% to 44%."