Social services director with 14 years in human services, leading case management, behavioral health and benefits programs for a multi-site agency. Oversees 65 staff and a $7.8M budget serving 6,000 clients a year. Brings licensed clinical leadership, Medicaid and contract compliance, and a record of opening programs that meet measurable community needs.
Experience
Director of Social Services, Gateway Human Services (St. Louis, MO)
Sep 2020 – Present
Lead 65 staff across case management, outpatient behavioral health and benefits enrollment with a $7.8M budget
Opened a certified community behavioral health clinic site that reached 1,100 new clients in its first year
Raised Medicaid billing compliance from 87% to 98% through documentation training and monthly audits
Oversee county and state contracts and present outcomes quarterly to the board
Clinical Program Manager, Mississippi River Family Services (St. Louis, MO)
Apr 2015 – Aug 2020
Managed 3 outpatient clinics and 22 clinicians serving 1,800 clients a year
Cut intake wait time from 21 to 7 days with open-access scheduling
Clinical Social Worker, Mississippi River Family Services (St. Louis, MO)
Jun 2012 – Mar 2015
Provided therapy to a caseload of 30 children and families
Education
Master of Social Work, Washington University in St. Louis, Brown School (Aug 2010 – May 2012)
Programs: case management, outpatient behavioral health, benefits enrollment
Licenses: LCSW (Missouri)
How to write a Social Services Director resume
A strong Social Services Director resume shows the people and communities you served, the programs and funding you built, and the outcomes you can document for clients, funders and boards. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
Sections, in order
Summary
Experience
Skills
Education
Certifications
Length: Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Summary: Lead with your leadership scope and the business outcomes you are known for.
Skills to feature
Case management
Trauma-informed care
Program design and evaluation
Grant writing and reporting
Fundraising and donor stewardship
Volunteer management
Budget management
Community partnerships
Nonprofit CRM and case systems (Salesforce, Raiser's Edge, Apricot)
Bilingual and culturally responsive communication
Example bullet points
Managed a caseload of 28 families and moved 82% into stable housing within 90 days
Wrote 14 foundation and government proposals that raised $1.3M at a 64% win rate
Recruited and trained 220 volunteers who logged 9,500 hours, the equivalent of 4.5 full-time staff
Tips from recruiters
Put licenses and credentials (LMSW, LCSW, CADC, CFRE) with the issuing state near the top, because many roles screen for them first.
Quantify outcomes funders care about, such as housing placements, retention rates, dollars raised or cost per client, not just activities.
Name the populations, funding streams and systems you know, for example HUD CoC, HMIS, Medicaid billing or Raiser's Edge.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Modern (ATS-friendly): Clean single column with accent headings and rules
Ivy (ATS-friendly): Harvard-style Times layout with centered headings
Social Services Director resume FAQ
What should a Social Services Director resume include?
A Social Services Director resume should show the people and communities you served, the programs and funding you built, and the outcomes you can document for clients, funders and boards. Use these sections in this order: Summary, Experience, Skills, Education and Certifications. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
What is the best resume template for a Social Services Director?
Classic, Modern and Ivy work well for Social Services Director roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Social Services Director resume be?
Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Which skills should a Social Services Director put on a resume?
Prioritize the skills named in the job posting. Common ones for Social Services Director roles are Case management, Trauma-informed care, Program design and evaluation, Grant writing and reporting, Fundraising and donor stewardship and Volunteer management.
How do I write strong Social Services Director resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as clients served, caseload size and program outcomes. For example: "Managed a caseload of 28 families and moved 82% into stable housing within 90 days."