AI engineer with 7 years of software experience, including nearly 3 years shipping LLM-powered features in a B2B support platform. Launched an AI reply assistant now drafting 1.2M responses a month with a 41% reduction in handle time. Brings product-minded engineering, retrieval pipelines, evaluation suites and cost control for model APIs.
Experience
AI Engineer, Helpwise Desk (Austin, TX)
Jan 2024 – Present
Shipped an AI reply assistant drafting 1.2M support responses monthly, cutting average handle time 41% for 2,000 customer teams
Built retrieval over help center and ticket history with pgvector and reranking, raising answer acceptance from 48% to 73%
Created an offline evaluation suite of 1,500 graded conversations that gates every prompt and model change
Introduced response caching and model routing, reducing inference spend 38% at higher volume
Software Engineer, Helpwise Desk (Austin, TX)
Aug 2021 – Dec 2023
Built the macros and automation rules engine in TypeScript and PostgreSQL used by 60% of accounts
Cut ticket list load time from 2.1 s to 400 ms with query and index tuning
Software Engineer, Bluebonnet Logistics (San Antonio, TX)
Jul 2019 – Jul 2021
Developed Python shipment tracking APIs integrating 18 carrier feeds
Education
B.S. Computer Science, Texas A&M University (Aug 2015 – May 2019)
A strong AI Engineer resume shows the systems you built, the scale they run at, and the measurable effect on speed, reliability or cost. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Projects
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Programming languages
System design
Cloud platforms (AWS, GCP, Azure)
CI/CD
Testing and code review
Databases and SQL
Observability
Security fundamentals
APIs and integrations
Technical documentation
Example bullet points
Rebuilt the checkout service in Go, cutting p95 latency from 900 ms to 180 ms for 2M monthly users
Introduced contract tests and staged rollouts, reducing production incidents by 45% in two quarters
Migrated 30 services to Kubernetes with Terraform, lowering cloud spend by $250k a year
Tips from recruiters
Group skills by category (for example "Languages: Go, TypeScript") so recruiters and ATS parsers find them quickly.
Link to a repository, demo or write-up for at least one project you can talk about in depth.
Name the stack inside each bullet; keyword matching happens at the bullet level, not only in the skills list.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Tech (ATS-friendly): Developer style: mono headings and tags, sans body
Modern (ATS-friendly): Clean single column with accent headings and rules
AI Engineer resume FAQ
What should a AI Engineer resume include?
A AI Engineer resume should show the systems you built, the scale they run at, and the measurable effect on speed, reliability or cost. Use these sections in this order: Summary, Experience, Projects, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a AI Engineer?
Classic, Tech and Modern work well for AI Engineer roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a AI Engineer resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a AI Engineer put on a resume?
Prioritize the skills named in the job posting. Common ones for AI Engineer roles are Programming languages, System design, Cloud platforms (AWS, GCP, Azure), CI/CD, Testing and code review and Databases and SQL.
How do I write strong AI Engineer resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as latency, uptime and deploy frequency. For example: "Rebuilt the checkout service in Go, cutting p95 latency from 900 ms to 180 ms for 2M monthly users."