Business analyst with 5 years of experience gathering requirements and improving processes for insurance and banking operations. Led requirements for a claims intake system that cut processing time 35%. Bridges business users and engineering teams with clear user stories, process maps and data-backed recommendations.
Experience
Business Analyst, Ridgefield Mutual Insurance (Columbus, OH)
Apr 2022 – Present
Gathered and documented requirements for a claims intake platform, reducing average processing time from 9 days to 6
Mapped 18 as-is and to-be processes in Visio, removing 5 redundant approval steps
Wrote 140 user stories with acceptance criteria in Jira and supported UAT with 25 adjusters
Built SQL reports quantifying claim backlog by region, informing a staffing shift of 8 adjusters
Operations Analyst, Erie Shore Community Bank (Cleveland, OH)
Jun 2020 – Mar 2022
Analyzed loan servicing workflows, cutting payoff-quote turnaround from 3 days to 1
Supported a core banking upgrade by validating 50 data mappings and test scripts
Documented 25 standard operating procedures for the loan servicing team
Business Analyst Intern, Buckeye Health Partners (Columbus, OH)
May 2019 – Aug 2019
Mapped the patient referral intake process for 3 specialty clinics
Education
B.S. in Business Administration (Operations Management), The Ohio State University (Aug 2016 – May 2020)
Skills
Analysis: requirements elicitation, process mapping, gap analysis, root-cause analysis
Tools: Jira, Confluence, Visio, SQL, Excel
Delivery: Agile/Scrum, user stories, UAT coordination
Certifications: IIBA ECBA
How to write a Business Analyst resume
A strong Business Analyst resume shows the questions you answered, the models or pipelines you shipped, and the decisions your analysis changed. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Projects
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
SQL
Python or R
Statistics
Machine learning
Data modeling
dbt and ELT pipelines
BI tools (Looker, Tableau, Power BI)
Experiment design
Data visualization
Stakeholder communication
Example bullet points
Built a churn model (gradient boosting, AUC 0.86) that targeted retention offers and saved $900k a year
Rebuilt the revenue dashboard on dbt and Looker, cutting refresh time from 6 hours to 20 minutes
Designed 25 A/B tests with sequential analysis, shortening the average test from 4 weeks to 10 days
Tips from recruiters
Pair every technique with the decision it informed; "built a model" alone says little.
List tools under grouped skills ("Analytics: SQL, dbt, Looker") so ATS keyword matches are exact.
Link a notebook, Kaggle profile or public analysis if you have one.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Modern (ATS-friendly): Clean single column with accent headings and rules
Compact (ATS-friendly): Dense single column that fits long histories
Business Analyst resume FAQ
What should a Business Analyst resume include?
A Business Analyst resume should show the questions you answered, the models or pipelines you shipped, and the decisions your analysis changed. Use these sections in this order: Summary, Experience, Projects, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Business Analyst?
Classic, Modern and Compact work well for Business Analyst roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Business Analyst resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Business Analyst put on a resume?
Prioritize the skills named in the job posting. Common ones for Business Analyst roles are SQL, Python or R, Statistics, Machine learning, Data modeling and dbt and ELT pipelines.
How do I write strong Business Analyst resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as forecast accuracy, revenue impact and query time. For example: "Built a churn model (gradient boosting, AUC 0.86) that targeted retention offers and saved $900k a year."