Hotel concierge with 6 years at luxury properties in Manhattan, arranging dining, theater and private experiences for VIP guests. Handles 70+ requests a day and holds a 98% positive guest feedback rate. Brings deep city knowledge, strong vendor relationships and composure with demanding requests. Speaks Italian and French and is preparing for Les Clefs d'Or membership.
Experience
Concierge, The Ellery Park Hotel (New York, NY)
Apr 2022 – Present
Handle 70+ guest requests a day for a 190-room luxury hotel, from restaurant bookings to private tours
Secure same-day tables at sought-after restaurants through relationships with 40 dining partners
Earn 98% positive feedback in post-stay surveys, with 150 guest-named mentions in 2025
Plan multi-day itineraries for 12 to 15 VIP families a month, coordinating cars, guides and tickets
Manage relationships with car services, tour guides and ticket brokers, negotiating preferred guest rates
Assistant Concierge, Midtown Regent Hotel (New York, NY)
Feb 2020 – Mar 2022
Booked Broadway tickets, transfers and dining for 40 guests a day
Built a shared recommendation guide of 300 venues for the concierge team
Handled 20 restaurant and spa reservation requests a day by phone and email
Education
B.S. in Hotel and Tourism Management, New York University (Sep 2015 – May 2019)
Skills
Concierge Services: Dining reservations, theater and events, itineraries, transportation
Relationships: Restaurant, venue and tour partner network
Systems: GoConcierge, Opera PMS, Resy and OpenTable
Languages: English, Italian (fluent), French (conversational)
Memberships: Les Clefs d'Or USA (candidate)
How to write a Concierge resume
A strong Concierge resume shows the customer experience you delivered, the sales you drove, and the teams you ran. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Customer service
Sales and upselling
Inventory and merchandising
Point-of-sale systems
Team leadership
Scheduling
Cash handling
Food safety
Conflict resolution
Visual merchandising
Example bullet points
Grew store sales 18% year over year by coaching a team of 12 on add-on selling
Raised the hotel guest satisfaction score from 8.1 to 9.0 by redesigning the check-in process
Cut inventory shrink by 30% through weekly cycle counts and better receiving checks
Tips from recruiters
Show the size of the operation: store revenue, covers, rooms or team size.
List certifications such as ServSafe or responsible-service training.
Keep it to one page and lead with the most recent, most senior role.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Compact (ATS-friendly): Dense single column that fits long histories
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Concierge resume FAQ
What should a Concierge resume include?
A Concierge resume should show the customer experience you delivered, the sales you drove, and the teams you ran. Use these sections in this order: Summary, Experience, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Concierge?
Modern, Compact and Classic work well for Concierge roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Concierge resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Concierge put on a resume?
Prioritize the skills named in the job posting. Common ones for Concierge roles are Customer service, Sales and upselling, Inventory and merchandising, Point-of-sale systems, Team leadership and Scheduling.
How do I write strong Concierge resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as sales growth, average transaction value and guest satisfaction. For example: "Grew store sales 18% year over year by coaching a team of 12 on add-on selling."