Desktop support technician with 3 years of on-site support for a hospital system and a law firm. Supports 1,600 workstations, clinical carts and peripherals with a 4-hour average resolution on hardware issues. Brings hands-on imaging, hardware repair and calm support in time-sensitive clinical and courtroom settings.
Experience
Desktop Support Technician, Riverside Mercy Health (Spokane, WA)
Feb 2024 – Present
Support 1,600 workstations, clinical carts and label printers across 2 hospitals, averaging 4-hour hardware resolution
Deployed 420 Windows 11 devices with SCCM task sequences during an Epic upgrade weekend
Replaced failing badge readers and scanners on 60 nursing units with zero downtime events
Maintain spare parts inventory that cut emergency vendor orders by 35%
IT Technician, Holloway & Pratt LLP (Spokane, WA)
Jan 2023 – Jan 2024
Supported 90 attorneys with laptops, docking stations and document management software
Set up courtroom presentation kits for 25 trials
Migrated 90 users to new laptops over a weekend with full profile and document transfers
Education
A.A.S. Computer Network Technology, Spokane Community College (Sep 2020 – Jun 2022)
Skills
Hardware: Laptop and desktop repair, printers, scanners, docking stations, peripherals
Deployment: SCCM/MECM, Windows 11 imaging, Active Directory, Group Policy
Applications: Epic workstation setup, Microsoft 365, iManage
Certifications: CompTIA A+, Dell and HP warranty technician certified
How to write a Desktop Support Technician resume
A strong Desktop Support Technician resume shows the systems you built, the scale they run at, and the measurable effect on speed, reliability or cost. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Projects
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Programming languages
System design
Cloud platforms (AWS, GCP, Azure)
CI/CD
Testing and code review
Databases and SQL
Observability
Security fundamentals
APIs and integrations
Technical documentation
Example bullet points
Rebuilt the checkout service in Go, cutting p95 latency from 900 ms to 180 ms for 2M monthly users
Introduced contract tests and staged rollouts, reducing production incidents by 45% in two quarters
Migrated 30 services to Kubernetes with Terraform, lowering cloud spend by $250k a year
Tips from recruiters
Group skills by category (for example "Languages: Go, TypeScript") so recruiters and ATS parsers find them quickly.
Link to a repository, demo or write-up for at least one project you can talk about in depth.
Name the stack inside each bullet; keyword matching happens at the bullet level, not only in the skills list.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Tech (ATS-friendly): Developer style: mono headings and tags, sans body
Modern (ATS-friendly): Clean single column with accent headings and rules
Desktop Support Technician resume FAQ
What should a Desktop Support Technician resume include?
A Desktop Support Technician resume should show the systems you built, the scale they run at, and the measurable effect on speed, reliability or cost. Use these sections in this order: Summary, Experience, Projects, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Desktop Support Technician?
Classic, Tech and Modern work well for Desktop Support Technician roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Desktop Support Technician resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Desktop Support Technician put on a resume?
Prioritize the skills named in the job posting. Common ones for Desktop Support Technician roles are Programming languages, System design, Cloud platforms (AWS, GCP, Azure), CI/CD, Testing and code review and Databases and SQL.
How do I write strong Desktop Support Technician resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as latency, uptime and deploy frequency. For example: "Rebuilt the checkout service in Go, cutting p95 latency from 900 ms to 180 ms for 2M monthly users."