Front desk manager with 8 years in upscale hotels, leading a 22-person front office at a 340-room property. Raised guest satisfaction for check-in from 82 to 91 and drove $380K a year in upsell revenue. Brings staff training, PMS administration and steady judgment during sold-out nights.
Experience
Front Desk Manager, The Graylock Hotel (Chicago, IL)
Aug 2021 – Present
Lead 22 front desk agents, night auditors and supervisors at a 340-room upscale hotel
Raised check-in satisfaction from 82 to 91 by rebuilding training and adding a pre-arrival text program
Drove $380K a year in upgrade and early check-in revenue through a points-based incentive plan
Manage overbooking walks and group arrivals of up to 250 rooms with no service failures in 2025
Front Office Supervisor, Lakefront Commons Hotel (Milwaukee, WI)
May 2017 – Jul 2021
Supervised evening shifts of 5 agents and handled escalations
Cut check-in wait times 30% by adding mobile key and pre-assigned rooms
Trained agents on Opera upgrades and loyalty program changes
Front Desk Agent, Riverwalk Inn (Milwaukee, WI)
Jun 2016 – Apr 2017
Checked in 60 guests per shift at a 150-room hotel
Earned 25 guest-named mentions in reviews in one year
Education
B.S. in Hotel, Restaurant and Tourism Management, University of Wisconsin–Stout (Sep 2012 – May 2016)
Skills
Front Office: Staff scheduling, training, overbooking management, group arrivals
A strong Front Desk Manager resume shows the customer experience you delivered, the sales you drove, and the teams you ran. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
Sections, in order
Summary
Experience
Skills
Education
Length: Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Summary: Lead with your leadership scope and the business outcomes you are known for.
Skills to feature
Customer service
Sales and upselling
Inventory and merchandising
Point-of-sale systems
Team leadership
Scheduling
Cash handling
Food safety
Conflict resolution
Visual merchandising
Example bullet points
Grew store sales 18% year over year by coaching a team of 12 on add-on selling
Raised the hotel guest satisfaction score from 8.1 to 9.0 by redesigning the check-in process
Cut inventory shrink by 30% through weekly cycle counts and better receiving checks
Tips from recruiters
Show the size of the operation: store revenue, covers, rooms or team size.
List certifications such as ServSafe or responsible-service training.
Keep it to one page and lead with the most recent, most senior role.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Compact (ATS-friendly): Dense single column that fits long histories
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Front Desk Manager resume FAQ
What should a Front Desk Manager resume include?
A Front Desk Manager resume should show the customer experience you delivered, the sales you drove, and the teams you ran. Use these sections in this order: Summary, Experience, Skills and Education. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
What is the best resume template for a Front Desk Manager?
Modern, Compact and Classic work well for Front Desk Manager roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Front Desk Manager resume be?
Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Which skills should a Front Desk Manager put on a resume?
Prioritize the skills named in the job posting. Common ones for Front Desk Manager roles are Customer service, Sales and upselling, Inventory and merchandising, Point-of-sale systems, Team leadership and Scheduling.
How do I write strong Front Desk Manager resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as sales growth, average transaction value and guest satisfaction. For example: "Grew store sales 18% year over year by coaching a team of 12 on add-on selling."