Hotel front desk agent with 3 years at full-service and select-service properties, handling 80+ check-ins a shift. Ranked first in loyalty enrollments at a 280-room hotel and maintains a 4.7 guest service score. Brings PMS fluency, calm problem solving and accurate cash and credit handling. Experienced on both day shifts and solo night audit in Oracle Opera.
Experience
Front Desk Agent, Harborview Grand Hotel (Baltimore, MD)
Jan 2024 – Present
Check in and out 80+ guests per shift at a 280-room downtown hotel using Opera PMS
Rank first of 14 agents in loyalty enrollments, averaging 45 sign-ups a month
Hold a 4.7 out of 5 guest service score by resolving room issues before guests reach a manager
Upsell room upgrades worth $3,800 a month in incremental revenue
Handle 30 guest calls a shift on reservations, billing questions and wake-up requests
Night Auditor, Inner Harbor Suites (Baltimore, MD)
Feb 2023 – Dec 2023
Ran night audit, balanced cash and credit reports and posted room charges
Handled late arrivals and guest calls on a solo overnight shift
Posted 400 nightly room charges and reconciled the cash drawer
Education
A.A.S. in Hospitality Management, Community College of Baltimore County (Aug 2021 – May 2023)
Skills
Front Office: Check-in and check-out, reservations, room assignments, night audit
Systems: Oracle Opera PMS, Micros, payment terminals
A strong Hotel Front Desk Agent resume shows the customer experience you delivered, the sales you drove, and the teams you ran. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Customer service
Sales and upselling
Inventory and merchandising
Point-of-sale systems
Team leadership
Scheduling
Cash handling
Food safety
Conflict resolution
Visual merchandising
Example bullet points
Grew store sales 18% year over year by coaching a team of 12 on add-on selling
Raised the hotel guest satisfaction score from 8.1 to 9.0 by redesigning the check-in process
Cut inventory shrink by 30% through weekly cycle counts and better receiving checks
Tips from recruiters
Show the size of the operation: store revenue, covers, rooms or team size.
List certifications such as ServSafe or responsible-service training.
Keep it to one page and lead with the most recent, most senior role.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Compact (ATS-friendly): Dense single column that fits long histories
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Hotel Front Desk Agent resume FAQ
What should a Hotel Front Desk Agent resume include?
A Hotel Front Desk Agent resume should show the customer experience you delivered, the sales you drove, and the teams you ran. Use these sections in this order: Summary, Experience, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Hotel Front Desk Agent?
Modern, Compact and Classic work well for Hotel Front Desk Agent roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Hotel Front Desk Agent resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Hotel Front Desk Agent put on a resume?
Prioritize the skills named in the job posting. Common ones for Hotel Front Desk Agent roles are Customer service, Sales and upselling, Inventory and merchandising, Point-of-sale systems, Team leadership and Scheduling.
How do I write strong Hotel Front Desk Agent resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as sales growth, average transaction value and guest satisfaction. For example: "Grew store sales 18% year over year by coaching a team of 12 on add-on selling."