IT support specialist with 4 years of experience supporting a 450-person architecture and engineering firm across 5 offices. Owns endpoint management, onboarding and tier-2 escalations, and cut new-hire setup time from 2 days to 3 hours. Brings Intune and Jamf administration, scripting for repeat tasks and a service mindset with non-technical users.
Experience
IT Support Specialist, Ridgeline Design Partners (Sacramento, CA)
Apr 2023 – Present
Provide tier-2 support for 450 users across 5 offices, closing 95% of escalations within SLA
Automated onboarding with Intune Autopilot and Jamf, cutting new-hire setup from 2 days to 3 hours
Managed a 300-laptop refresh with Revit-ready workstations, finishing 3 weeks early and $40K under budget
Configured conference rooms with Teams Rooms, dropping meeting AV tickets by 50%
Help Desk Analyst, Capitol Accounting Group (Sacramento, CA)
Jun 2022 – Mar 2023
Supported 120 staff during tax season with same-day resolution on 90% of tickets
Wrote PowerShell scripts for mailbox and license provisioning
Cleaned up 180 stale mailboxes and licenses, saving $14K a year in Microsoft 365 costs
Education
B.S. Computer Science, California State University, Sacramento (Aug 2018 – May 2022)
Skills
Endpoint Management: Microsoft Intune, Autopilot, Jamf Pro, BitLocker, FileVault
Systems: Microsoft 365, Entra ID, Exchange Online, Teams Rooms
Scripting and Tools: PowerShell, Freshservice, Lansweeper
A strong IT Support Specialist resume shows the systems you built, the scale they run at, and the measurable effect on speed, reliability or cost. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
Sections, in order
Summary
Experience
Projects
Skills
Education
Length: One page is ideal; two pages are fine with 10+ years of relevant experience.
Summary: Open with your specialty and years of experience, then one or two signature results.
Skills to feature
Programming languages
System design
Cloud platforms (AWS, GCP, Azure)
CI/CD
Testing and code review
Databases and SQL
Observability
Security fundamentals
APIs and integrations
Technical documentation
Example bullet points
Rebuilt the checkout service in Go, cutting p95 latency from 900 ms to 180 ms for 2M monthly users
Introduced contract tests and staged rollouts, reducing production incidents by 45% in two quarters
Migrated 30 services to Kubernetes with Terraform, lowering cloud spend by $250k a year
Tips from recruiters
Group skills by category (for example "Languages: Go, TypeScript") so recruiters and ATS parsers find them quickly.
Link to a repository, demo or write-up for at least one project you can talk about in depth.
Name the stack inside each bullet; keyword matching happens at the bullet level, not only in the skills list.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Tech (ATS-friendly): Developer style: mono headings and tags, sans body
Modern (ATS-friendly): Clean single column with accent headings and rules
IT Support Specialist resume FAQ
What should a IT Support Specialist resume include?
A IT Support Specialist resume should show the systems you built, the scale they run at, and the measurable effect on speed, reliability or cost. Use these sections in this order: Summary, Experience, Projects, Skills and Education. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
What is the best resume template for a IT Support Specialist?
Classic, Tech and Modern work well for IT Support Specialist roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a IT Support Specialist resume be?
One page is ideal; two pages are fine with 10+ years of relevant experience.
Which skills should a IT Support Specialist put on a resume?
Prioritize the skills named in the job posting. Common ones for IT Support Specialist roles are Programming languages, System design, Cloud platforms (AWS, GCP, Azure), CI/CD, Testing and code review and Databases and SQL.
How do I write strong IT Support Specialist resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as latency, uptime and deploy frequency. For example: "Rebuilt the checkout service in Go, cutting p95 latency from 900 ms to 180 ms for 2M monthly users."