Reservation agent with 3 years in a resort central reservations office, booking stays, packages and group blocks by phone and email. Converts 38% of calls to bookings and sold $1.4M in room revenue in 2025. Brings rate knowledge, persuasive phone skills and careful handling of guest details and payments. Handles group blocks and package sales with careful, PCI-compliant payment handling.
Experience
Reservation Agent, Blue Ridge Mountain Resorts (Asheville, NC)
Jun 2023 – Present
Book stays and packages for 3 resort properties, handling about 70 calls and emails a day
Convert 38% of inquiry calls to bookings against a 30% team target
Sold $1.4M in room revenue in 2025, including $160K in spa and dining package upgrades
Modify and cancel reservations in Opera following deposit and cancellation policies with no audit errors
Hold group blocks of 10 to 40 rooms for weddings and family reunions, tracking pick-up and release dates
Front Desk and Reservations Clerk, Biltmore Avenue Inn (Asheville, NC)
Mar 2022 – May 2023
Handled check-ins and reservations for a 45-room inn
Kept OTA availability in sync through SiteMinder
Answered 40 guest calls a day about availability, rates and local events
Education
B.S. in Hospitality and Tourism, Western Carolina University (Aug 2018 – May 2022)
Skills
Reservations: Room and package sales, group blocks, modifications, deposits
Systems: Oracle Opera PMS, SiteMinder, Five9
Sales: Call conversion, upselling, rate knowledge
Service: Phone etiquette, accurate data entry, PCI-compliant payment handling
How to write a Reservation Agent resume
A strong Reservation Agent resume shows the customer experience you delivered, the sales you drove, and the teams you ran. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Customer service
Sales and upselling
Inventory and merchandising
Point-of-sale systems
Team leadership
Scheduling
Cash handling
Food safety
Conflict resolution
Visual merchandising
Example bullet points
Grew store sales 18% year over year by coaching a team of 12 on add-on selling
Raised the hotel guest satisfaction score from 8.1 to 9.0 by redesigning the check-in process
Cut inventory shrink by 30% through weekly cycle counts and better receiving checks
Tips from recruiters
Show the size of the operation: store revenue, covers, rooms or team size.
List certifications such as ServSafe or responsible-service training.
Keep it to one page and lead with the most recent, most senior role.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Compact (ATS-friendly): Dense single column that fits long histories
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Reservation Agent resume FAQ
What should a Reservation Agent resume include?
A Reservation Agent resume should show the customer experience you delivered, the sales you drove, and the teams you ran. Use these sections in this order: Summary, Experience, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Reservation Agent?
Modern, Compact and Classic work well for Reservation Agent roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Reservation Agent resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Reservation Agent put on a resume?
Prioritize the skills named in the job posting. Common ones for Reservation Agent roles are Customer service, Sales and upselling, Inventory and merchandising, Point-of-sale systems, Team leadership and Scheduling.
How do I write strong Reservation Agent resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as sales growth, average transaction value and guest satisfaction. For example: "Grew store sales 18% year over year by coaching a team of 12 on add-on selling."