Technical support specialist with 3 years on a phone, chat and email help desk for a SaaS scheduling product used by 5,000 clinics. Hold a 96% customer satisfaction score while closing 45 tickets a day. Writes clear knowledge base articles and reproduces bugs precisely for the engineering team.
Experience
Technical Support Specialist, Slotwise Scheduling (Tampa, FL)
Feb 2024 – Present
Resolve about 45 tickets a day across phone, chat and email in Zendesk while holding a 96% CSAT score
Troubleshoot login, calendar sync and browser issues using HAR files, console logs and admin tools
Wrote 38 knowledge base articles that deflected an estimated 600 tickets a quarter
Escalate reproducible bugs to engineering in Jira with steps, screenshots and affected account lists
Help Desk Technician, Gulfview Computer Repair (Clearwater, FL)
May 2022 – Jan 2024
Diagnosed and repaired 15–20 laptops and desktops a week for walk-in customers
Set up Microsoft 365, printers and Wi-Fi for 25 small-business clients
Education
A.S. Computer Information Technology, St. Petersburg College (Aug 2020 – May 2022)
Skills
Support: ticket triage, remote troubleshooting, escalation, knowledge base writing
Systems: Windows 11, macOS, Microsoft 365, Active Directory
Certifications: CompTIA A+, ITIL 4 Foundation
How to write a Technical Support Specialist resume
A strong Technical Support Specialist resume shows the systems you built, the scale they run at, and the measurable effect on speed, reliability or cost. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
Sections, in order
Summary
Experience
Projects
Skills
Education
Length: One page is ideal; two pages are fine with 10+ years of relevant experience.
Summary: Open with your specialty and years of experience, then one or two signature results.
Skills to feature
Programming languages
System design
Cloud platforms (AWS, GCP, Azure)
CI/CD
Testing and code review
Databases and SQL
Observability
Security fundamentals
APIs and integrations
Technical documentation
Example bullet points
Rebuilt the checkout service in Go, cutting p95 latency from 900 ms to 180 ms for 2M monthly users
Introduced contract tests and staged rollouts, reducing production incidents by 45% in two quarters
Migrated 30 services to Kubernetes with Terraform, lowering cloud spend by $250k a year
Tips from recruiters
Group skills by category (for example "Languages: Go, TypeScript") so recruiters and ATS parsers find them quickly.
Link to a repository, demo or write-up for at least one project you can talk about in depth.
Name the stack inside each bullet; keyword matching happens at the bullet level, not only in the skills list.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Tech (ATS-friendly): Developer style: mono headings and tags, sans body
Modern (ATS-friendly): Clean single column with accent headings and rules
Technical Support Specialist resume FAQ
What should a Technical Support Specialist resume include?
A Technical Support Specialist resume should show the systems you built, the scale they run at, and the measurable effect on speed, reliability or cost. Use these sections in this order: Summary, Experience, Projects, Skills and Education. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
What is the best resume template for a Technical Support Specialist?
Classic, Tech and Modern work well for Technical Support Specialist roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Technical Support Specialist resume be?
One page is ideal; two pages are fine with 10+ years of relevant experience.
Which skills should a Technical Support Specialist put on a resume?
Prioritize the skills named in the job posting. Common ones for Technical Support Specialist roles are Programming languages, System design, Cloud platforms (AWS, GCP, Azure), CI/CD, Testing and code review and Databases and SQL.
How do I write strong Technical Support Specialist resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as latency, uptime and deploy frequency. For example: "Rebuilt the checkout service in Go, cutting p95 latency from 900 ms to 180 ms for 2M monthly users."