Collections specialist with 6 years in medical and auto loan collections. Collected $1.1M on a $2.6M patient and insurance portfolio in 2025, 112% of goal, and cut accounts over 120 days from 31% to 22%. Firm and respectful on calls and careful with FDCPA and HIPAA rules.
Experience
Collections Specialist, Brazos Health Revenue Services (Waco, TX)
Oct 2022 – Present
Work a portfolio of about 900 patient and insurance accounts worth $2.6M, collecting $1.1M in 2025, 112% of goal
Set up payment plans and screen patients for financial assistance under FDCPA, Reg F and HIPAA rules
Cut accounts over 120 days from 31% to 22% by reprioritizing worklists in Epic Resolute
Resolve about 60 disputes and insurance denials a month with billing and coding teams
Collections Representative, Heartland Auto Finance (Temple, TX)
Aug 2020 – Sep 2022
Made about 150 calls a day on 30 to 60 day delinquent auto loans
Kept my roll rate to 60+ days below team average for 18 straight months
Education
A.A. in Business, McLennan Heights College (Aug 2018 – May 2020)
A strong Collections Specialist resume shows accuracy, risk reduction and the financial or legal outcomes you were accountable for. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
Sections, in order
Summary
Experience
Education
Skills
Certifications
Length: One page is ideal; two pages are fine with 10+ years of relevant experience.
Summary: Open with your specialty and years of experience, then one or two signature results.
Skills to feature
Financial modeling
FP&A
GAAP or IFRS
Audit and controls
Excel and SQL
ERP systems (NetSuite, SAP)
Contract drafting and review
Regulatory compliance
Risk assessment
Stakeholder reporting
Example bullet points
Shortened the monthly close from 10 to 5 business days by automating reconciliations in NetSuite
Built the three-statement model used in a $40M Series C, keeping forecast variance under 3%
Negotiated 120 vendor and customer contracts a year, cutting average review time from 9 to 4 days
Tips from recruiters
List licences and qualifications (CPA, CFA, bar admission) prominently; they are often hard filters.
Use a conservative, single-column layout; finance and legal readers value precision over style.
Quantify the scale you handled: revenue, assets, deal value or number of matters.
Recommended templates
Ledger (ATS-friendly): moderncv banking: accent name, bold dates on the right
Ivy (ATS-friendly): Harvard-style Times layout with centered headings
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Collections Specialist resume FAQ
What should a Collections Specialist resume include?
A Collections Specialist resume should show accuracy, risk reduction and the financial or legal outcomes you were accountable for. Use these sections in this order: Summary, Experience, Education, Skills and Certifications. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
What is the best resume template for a Collections Specialist?
Ledger, Ivy and Classic work well for Collections Specialist roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Collections Specialist resume be?
One page is ideal; two pages are fine with 10+ years of relevant experience.
Which skills should a Collections Specialist put on a resume?
Prioritize the skills named in the job posting. Common ones for Collections Specialist roles are Financial modeling, FP&A, GAAP or IFRS, Audit and controls, Excel and SQL and ERP systems (NetSuite, SAP).
How do I write strong Collections Specialist resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as close time, forecast variance and savings. For example: "Shortened the monthly close from 10 to 5 business days by automating reconciliations in NetSuite."