Community lead with 9 years building customer communities for B2B SaaS. Built a 40,000-member customer community that deflects 18% of support tickets and influences $3.2M in expansion revenue. Leads a team of 4, owns events and champion programs, and reports community impact in revenue terms.
Experience
Community Lead, Taskhaven (San Francisco, CA)
Jan 2022 – Present
Lead a team of 4 running a 40,000-member Discourse community, user groups in 22 cities and an annual user conference
Cut support volume 18% by building a peer-answer program where champions resolve 2,100 questions a month
Linked community engagement to Salesforce, showing $3.2M in influenced expansion revenue last fiscal year
Manage a $650k annual budget for events, swag, platform and champion rewards
Senior Community Manager, Quillstack (Oakland, CA)
Apr 2019 – Dec 2021
Launched a certification program completed by 6,500 users
Grew user-group chapters from 4 to 18 with volunteer leaders
Community Manager, Mesa Labs Online (San Jose, CA)
Sep 2017 – Mar 2019
Managed forums and social channels for a learning platform with 200k users
Education
BA, Communication Studies, San Jose State University (Aug 2013 – May 2017)
Skills
Community: Discourse, Khoros, Bevy, champion programs, user groups
Programs: Events, certification, advocacy, peer support
Measurement: Ticket deflection, influenced revenue, Salesforce, Common Room
Leadership: Team management, budget ownership, executive reporting
How to write a Community Lead resume
A strong Community Lead resume shows the channels you owned, the budget you managed, and the pipeline or revenue you generated. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
Sections, in order
Summary
Experience
Skills
Projects
Education
Length: One page is ideal; two pages are fine with 10+ years of relevant experience.
Summary: Open with your specialty and years of experience, then one or two signature results.
Skills to feature
Campaign strategy
SEO and content
Paid acquisition
Lifecycle and email marketing
Marketing analytics
Conversion rate optimization
Brand positioning
Marketing automation (HubSpot, Marketo)
Copywriting
Budget management
Example bullet points
Grew organic sign-ups 3.2x in 12 months by rebuilding 400 pages around search intent
Managed a $1.5M paid budget across Google and LinkedIn, lowering CAC by 28% while doubling pipeline
Launched a lifecycle program of 14 automated emails that recovered 11% of abandoned trials
Tips from recruiters
Lead bullets with the business number (pipeline, revenue, CAC), then the tactic.
Show the size of what you managed: budget, audience, team or number of markets.
Mention the tools you ran yourself; many marketing job posts filter on them.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Vanguard (ATS-friendly): Bold display name, accent-led headings with line rules
Timeline (ATS-friendly): Clean accent layout with a dated career timeline
Community Lead resume FAQ
What should a Community Lead resume include?
A Community Lead resume should show the channels you owned, the budget you managed, and the pipeline or revenue you generated. Use these sections in this order: Summary, Experience, Skills, Projects and Education. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
What is the best resume template for a Community Lead?
Modern, Vanguard and Timeline work well for Community Lead roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Community Lead resume be?
One page is ideal; two pages are fine with 10+ years of relevant experience.
Which skills should a Community Lead put on a resume?
Prioritize the skills named in the job posting. Common ones for Community Lead roles are Campaign strategy, SEO and content, Paid acquisition, Lifecycle and email marketing, Marketing analytics and Conversion rate optimization.
How do I write strong Community Lead resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as pipeline, CAC and ROAS. For example: "Grew organic sign-ups 3.2x in 12 months by rebuilding 400 pages around search intent."