Strategy and operations manager with 7 years of experience in consulting and high-growth technology companies. Drives planning, metrics and cross-functional initiatives for the customer organization of a 900-person SaaS company. Led a support redesign that cut cost per ticket 28% while raising CSAT to 93%.
Delivered a customer service process review for a Denver retailer
Education
B.S.B.A. in Business Analytics, University of Denver, Daniels College of Business (Sep 2015 – Jun 2019)
Skills
Strategy & Operations: planning, headcount modeling, business reviews, process redesign
Customer Operations: support tiering, deflection, capacity planning, CSAT
Tools: Excel, SQL, Looker, Zendesk, Salesforce
Analysis: business cases, cost modeling, KPI design
How to write a Strategy & Operations Manager resume
A strong Strategy & Operations Manager resume shows the strategic questions you owned, the recommendations you made, and the results once they were implemented. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
Sections, in order
Summary
Experience
Education
Skills
Length: Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Summary: Lead with your leadership scope and the business outcomes you are known for.
Skills to feature
Strategic planning
Market analysis
Financial modeling
Business case development
Stakeholder alignment
Program management
Competitive intelligence
OKRs and KPIs
Executive communication
Partnership development
Example bullet points
Led the market-entry case for Germany and France, launching in 7 months and reaching $5M revenue in year one
Built the company OKR process across 9 departments, aligning 120 goals to three annual priorities
Identified $3.1M in procurement savings through a spend analysis of 1,400 vendors
Tips from recruiters
Use the situation, action and result structure in each bullet, with the result first when it is strong.
Name the audience you influenced (CEO, board, regional leads) to show seniority.
Keep consulting engagements anonymous where needed, but keep the industry and the scale.
Recommended templates
Executive (ATS-friendly): Centered executive layout with serif headings
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Ivy (ATS-friendly): Harvard-style Times layout with centered headings
Strategy & Operations Manager resume FAQ
What should a Strategy & Operations Manager resume include?
A Strategy & Operations Manager resume should show the strategic questions you owned, the recommendations you made, and the results once they were implemented. Use these sections in this order: Summary, Experience, Education and Skills. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
What is the best resume template for a Strategy & Operations Manager?
Executive, Classic and Ivy work well for Strategy & Operations Manager roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Strategy & Operations Manager resume be?
Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Which skills should a Strategy & Operations Manager put on a resume?
Prioritize the skills named in the job posting. Common ones for Strategy & Operations Manager roles are Strategic planning, Market analysis, Financial modeling, Business case development, Stakeholder alignment and Program management.
How do I write strong Strategy & Operations Manager resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as revenue growth, margin and market share. For example: "Led the market-entry case for Germany and France, launching in 7 months and reaching $5M revenue in year one."