Chat support agent with 2 years handling live chat for a meal kit subscription company. Resolves about 90 conversations a shift across 3–4 concurrent chats with a 94% CSAT and a 35-second median first response. Writes clear, friendly replies and spots patterns worth escalating.
Experience
Chat Support Agent, Parcelnest Meal Kits (Kansas City, MO)
Aug 2024 – Present
Handle 3–4 concurrent chats in Intercom, resolving about 90 conversations per shift
Hold a 94% CSAT with a 35-second median first response
Process refunds, delivery credits and subscription changes within approved limits in Shopify and Recharge
Flagged repeated late deliveries to logistics, which led to a carrier change in 2 regions
Barista and Shift Lead (part-time), Plaza Corner Bookstore Café (Kansas City, MO)
Jun 2022 – Jul 2024
Ran the register and closing duties and trained 4 new baristas
Education
A.A. in General Studies, Missouri River Community College (Aug 2022 – May 2024)
Skills
Chat Support: concurrent chats, written tone, macros, troubleshooting, refunds
A strong Chat Support Agent resume shows quota attainment, deal size, and the customer outcomes you delivered. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Prospecting
Discovery and qualification
Negotiation
Pipeline management
CRM (Salesforce, HubSpot)
Account management
Customer onboarding
Renewals and expansion
Product demos
Customer empathy
Example bullet points
Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps
Built an outbound sequence for mid-market accounts that booked 60 qualified meetings a quarter
Raised CSAT from 86% to 94% by introducing tiered routing and a 24-hour follow-up standard
Tips from recruiters
Put quota attainment and ranking in the first bullet of every sales role.
State deal size and sales cycle so readers understand the segment you sell into.
For support roles, show volume handled alongside quality metrics such as CSAT.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Ledger (ATS-friendly): moderncv banking: accent name, bold dates on the right
Chat Support Agent resume FAQ
What should a Chat Support Agent resume include?
A Chat Support Agent resume should show quota attainment, deal size, and the customer outcomes you delivered. Use these sections in this order: Summary, Experience, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Chat Support Agent?
Modern, Classic and Ledger work well for Chat Support Agent roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Chat Support Agent resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Chat Support Agent put on a resume?
Prioritize the skills named in the job posting. Common ones for Chat Support Agent roles are Prospecting, Discovery and qualification, Negotiation, Pipeline management, CRM (Salesforce, HubSpot) and Account management.
How do I write strong Chat Support Agent resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as quota attainment, ARR closed and win rate. For example: "Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps."