Customer experience manager with 9 years improving service journeys for hotel and travel brands. Leads voice-of-customer and service design across 28 properties, raising NPS from 41 to 58. Combines survey analytics, frontline training and process changes that fix the root causes of complaints.
Analyzed complaint and review data across 5 channels
Built a TripAdvisor response program that lifted average rating 0.3 points
Wrote review response standards used by 5 properties
Front Desk Supervisor, Camelback Inn Group (Scottsdale, AZ)
Jun 2017 – Feb 2019
Supervised 14 front desk agents at a 400-room resort
Handled guest complaints and service recovery for VIP guests
Education
BS, Hotel and Restaurant Management, Northern Arizona University (Aug 2013 – May 2017)
Skills
CX: Voice of customer, journey mapping, service design, service recovery
Tools: Medallia, Qualtrics, Revinate, Power BI
Training: Frontline training, standards, coaching
Metrics: NPS, CSAT, complaint rate, review scores
How to write a Customer Experience Manager resume
A strong Customer Experience Manager resume shows quota attainment, deal size, and the customer outcomes you delivered. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
Sections, in order
Summary
Experience
Skills
Education
Length: Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Summary: Lead with your leadership scope and the business outcomes you are known for.
Skills to feature
Prospecting
Discovery and qualification
Negotiation
Pipeline management
CRM (Salesforce, HubSpot)
Account management
Customer onboarding
Renewals and expansion
Product demos
Customer empathy
Example bullet points
Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps
Built an outbound sequence for mid-market accounts that booked 60 qualified meetings a quarter
Raised CSAT from 86% to 94% by introducing tiered routing and a 24-hour follow-up standard
Tips from recruiters
Put quota attainment and ranking in the first bullet of every sales role.
State deal size and sales cycle so readers understand the segment you sell into.
For support roles, show volume handled alongside quality metrics such as CSAT.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Ledger (ATS-friendly): moderncv banking: accent name, bold dates on the right
Customer Experience Manager resume FAQ
What should a Customer Experience Manager resume include?
A Customer Experience Manager resume should show quota attainment, deal size, and the customer outcomes you delivered. Use these sections in this order: Summary, Experience, Skills and Education. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
What is the best resume template for a Customer Experience Manager?
Modern, Classic and Ledger work well for Customer Experience Manager roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Customer Experience Manager resume be?
Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Which skills should a Customer Experience Manager put on a resume?
Prioritize the skills named in the job posting. Common ones for Customer Experience Manager roles are Prospecting, Discovery and qualification, Negotiation, Pipeline management, CRM (Salesforce, HubSpot) and Account management.
How do I write strong Customer Experience Manager resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as quota attainment, ARR closed and win rate. For example: "Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps."