Customer support representative with 3 years helping consumers by phone, chat and email for a home internet provider. Handles about 55 contacts a day with a 92% CSAT score and 81% first-contact resolution. Calm with frustrated customers and quick to learn billing, troubleshooting and ticketing systems.
Experience
Customer Support Representative, Prairie Fiber Internet (Omaha, NE)
Aug 2023 – Present
Handle about 55 calls, chats and emails a day with 92% CSAT and 81% first-contact resolution
Troubleshoot router and Wi-Fi issues remotely, avoiding 30% of technician visits
Resolve billing disputes and process credits within policy limits
Wrote 12 internal knowledge base articles on common outages and setup steps
Escalate network outages to field operations with clear notes, cutting callback time 20%
Pharmacy Clerk, Platte River Pharmacy (Omaha, NE)
Jan 2022 – Jul 2023
Assisted 150 customers a shift with pickups, insurance questions and refills
Kept prescription pickup wait times under 5 minutes during peak hours
Guest Services Associate, Gateway Movie Theaters (Omaha, NE)
Jun 2020 – Dec 2021
Handled ticketing, concessions and guest complaints for 600 guests a shift
Trained 4 new hires on refunds and exchanges
Education
AA, Business, Metropolitan Community College (Aug 2020 – May 2022)
Skills
Support: Phone, chat and email support, troubleshooting, de-escalation
How to write a Customer Support Representative resume
A strong Customer Support Representative resume shows quota attainment, deal size, and the customer outcomes you delivered. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Prospecting
Discovery and qualification
Negotiation
Pipeline management
CRM (Salesforce, HubSpot)
Account management
Customer onboarding
Renewals and expansion
Product demos
Customer empathy
Example bullet points
Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps
Built an outbound sequence for mid-market accounts that booked 60 qualified meetings a quarter
Raised CSAT from 86% to 94% by introducing tiered routing and a 24-hour follow-up standard
Tips from recruiters
Put quota attainment and ranking in the first bullet of every sales role.
State deal size and sales cycle so readers understand the segment you sell into.
For support roles, show volume handled alongside quality metrics such as CSAT.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Ledger (ATS-friendly): moderncv banking: accent name, bold dates on the right
Customer Support Representative resume FAQ
What should a Customer Support Representative resume include?
A Customer Support Representative resume should show quota attainment, deal size, and the customer outcomes you delivered. Use these sections in this order: Summary, Experience, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Customer Support Representative?
Modern, Classic and Ledger work well for Customer Support Representative roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Customer Support Representative resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Customer Support Representative put on a resume?
Prioritize the skills named in the job posting. Common ones for Customer Support Representative roles are Prospecting, Discovery and qualification, Negotiation, Pipeline management, CRM (Salesforce, HubSpot) and Account management.
How do I write strong Customer Support Representative resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as quota attainment, ARR closed and win rate. For example: "Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps."