Customer support specialist with 4 years in SaaS and e-commerce support, now owning billing and integration tickets for a scheduling platform. Keeps a 95% CSAT across about 50 tickets a day and wrote help articles that cut repeat how-to tickets by 18%. Reproduces bugs carefully and hands engineering tickets they can act on.
Experience
Customer Support Specialist, Tallyhaus Scheduling (Portland, OR)
Jan 2024 – Present
Resolve 45–55 tickets a day across email, chat and phone in Zendesk with a 95% CSAT
Own billing and integration issues for Stripe and Google Calendar sync, filing Jira bugs with clear repro steps
Wrote 30 help center articles that cut repeat how-to tickets by 18% in 6 months
Keep first response under 2 hours for 98% of tickets
Customer Service Associate, Willamette Outdoor Co. (Salem, OR)
May 2022 – Dec 2023
Handled order, return and warranty requests for 60 customers a day by phone and email in Gorgias
Processed refunds and exchanges in Shopify with complete records for every chargeback dispute
Education
B.A. in Communication, Cascade Ridge State University (Sep 2018 – May 2022)
Skills
Support: ticket triage, troubleshooting, escalation, knowledge base writing, macros
Metrics: CSAT, first-response time, resolution time, ticket deflection
How to write a Customer Support Specialist resume
A strong Customer Support Specialist resume shows quota attainment, deal size, and the customer outcomes you delivered. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
Sections, in order
Summary
Experience
Skills
Education
Length: One page is ideal; two pages are fine with 10+ years of relevant experience.
Summary: Open with your specialty and years of experience, then one or two signature results.
Skills to feature
Prospecting
Discovery and qualification
Negotiation
Pipeline management
CRM (Salesforce, HubSpot)
Account management
Customer onboarding
Renewals and expansion
Product demos
Customer empathy
Example bullet points
Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps
Built an outbound sequence for mid-market accounts that booked 60 qualified meetings a quarter
Raised CSAT from 86% to 94% by introducing tiered routing and a 24-hour follow-up standard
Tips from recruiters
Put quota attainment and ranking in the first bullet of every sales role.
State deal size and sales cycle so readers understand the segment you sell into.
For support roles, show volume handled alongside quality metrics such as CSAT.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Ledger (ATS-friendly): moderncv banking: accent name, bold dates on the right
Customer Support Specialist resume FAQ
What should a Customer Support Specialist resume include?
A Customer Support Specialist resume should show quota attainment, deal size, and the customer outcomes you delivered. Use these sections in this order: Summary, Experience, Skills and Education. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
What is the best resume template for a Customer Support Specialist?
Modern, Classic and Ledger work well for Customer Support Specialist roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Customer Support Specialist resume be?
One page is ideal; two pages are fine with 10+ years of relevant experience.
Which skills should a Customer Support Specialist put on a resume?
Prioritize the skills named in the job posting. Common ones for Customer Support Specialist roles are Prospecting, Discovery and qualification, Negotiation, Pipeline management, CRM (Salesforce, HubSpot) and Account management.
How do I write strong Customer Support Specialist resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as quota attainment, ARR closed and win rate. For example: "Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps."