Operations Manager with 10 years of experience running service and fulfillment operations for growing mid-market companies. Oversees a 65-person operation and a $9M operating budget, improving on-time delivery from 88% to 97%. Brings lean process improvement, KPI management and people leadership that holds results across shifts.
Experience
Operations Manager, Fieldstone Home Services (Charlotte, NC)
Apr 2021 – Present
Lead a 65-person operation of dispatchers, technicians and coordinators with a $9M operating budget
Raised on-time appointment arrival from 88% to 97% by rebuilding dispatch zones in ServiceTitan
Cut repeat service visits 23% through a technician quality checklist and weekly callback reviews
Built a weekly KPI scorecard covering cost per job, utilization and customer satisfaction used by the leadership team
Supervised 3 shifts of 80 associates shipping 12,000 e-commerce orders a day
Led kaizen events that improved pick rates 19% and cut mis-ships to 0.2%
Operations Analyst, Blue Ridge Distributors (Asheville, NC)
Jun 2015 – Jan 2017
Built daily throughput and labor reports for 2 distribution centers
Education
B.S. in Industrial Engineering, North Carolina State University (Aug 2011 – May 2015)
Skills
Operations: process improvement, capacity planning, KPI management, budgeting, vendor management
Methods: Lean, Six Sigma Green Belt, root cause analysis, standard work
Systems: ServiceTitan, NetSuite, Power BI, Excel
How to write a Operations Manager resume
A strong Operations Manager resume shows the people programs and processes you ran, and how they improved hiring, retention or efficiency. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
Sections, in order
Summary
Experience
Skills
Education
Length: Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Summary: Lead with your leadership scope and the business outcomes you are known for.
Skills to feature
Talent acquisition
Employee relations
HRIS (Workday, BambooHR)
Compensation and benefits
Performance management
Onboarding
Employment law compliance
Process improvement
People analytics
Change management
Example bullet points
Rebuilt the engineering hiring loop, cutting time to hire from 52 to 31 days across 80 hires
Launched a structured onboarding program that raised 90-day retention from 82% to 95%
Moved payroll and benefits to Workday for 600 employees with zero missed pay cycles
Tips from recruiters
Show the size of the population you supported (headcount, locations, countries).
Name certifications such as SHRM-CP or CIPD near the top if the role asks for them.
Describe sensitive work by outcome and scope, never by individual cases.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Modern (ATS-friendly): Clean single column with accent headings and rules
Executive (ATS-friendly): Centered executive layout with serif headings
Operations Manager resume FAQ
What should a Operations Manager resume include?
A Operations Manager resume should show the people programs and processes you ran, and how they improved hiring, retention or efficiency. Use these sections in this order: Summary, Experience, Skills and Education. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
What is the best resume template for a Operations Manager?
Classic, Modern and Executive work well for Operations Manager roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Operations Manager resume be?
Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Which skills should a Operations Manager put on a resume?
Prioritize the skills named in the job posting. Common ones for Operations Manager roles are Talent acquisition, Employee relations, HRIS (Workday, BambooHR), Compensation and benefits, Performance management and Onboarding.
How do I write strong Operations Manager resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as time to hire, offer acceptance rate and retention. For example: "Rebuilt the engineering hiring loop, cutting time to hire from 52 to 31 days across 80 hires."