People Operations Director with 12 years of HR experience, the last 5 leading people functions at fintech and SaaS companies of 300–1,000 employees. Built a 9-person team covering operations, total rewards and HR technology, and scaled the function through a Series D. Brings strategic workforce planning, board-ready reporting and calm execution during rapid change.
Experience
Director of People Operations, Vaultline Financial (Charlotte, NC)
Nov 2021 – Present
Lead a 9-person team across people operations, total rewards and HR technology for 820 employees
Scaled HR through growth from 340 to 820 employees while holding HR-to-employee ratio at 1:90
Redesigned the compensation philosophy and equity bands, saving $1.4M in off-cycle adjustments in 2024
Senior Manager, People Operations, Queen City Software (Charlotte, NC)
Apr 2017 – Oct 2021
Managed a 4-person operations team supporting 450 employees in the US and Canada
Implemented Workday HCM, replacing 3 legacy systems and cutting reporting time from days to hours
A strong People Operations Director resume shows the people programs and processes you ran, and how they improved hiring, retention or efficiency. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
Sections, in order
Summary
Experience
Skills
Education
Length: Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Summary: Lead with your leadership scope and the business outcomes you are known for.
Skills to feature
Talent acquisition
Employee relations
HRIS (Workday, BambooHR)
Compensation and benefits
Performance management
Onboarding
Employment law compliance
Process improvement
People analytics
Change management
Example bullet points
Rebuilt the engineering hiring loop, cutting time to hire from 52 to 31 days across 80 hires
Launched a structured onboarding program that raised 90-day retention from 82% to 95%
Moved payroll and benefits to Workday for 600 employees with zero missed pay cycles
Tips from recruiters
Show the size of the population you supported (headcount, locations, countries).
Name certifications such as SHRM-CP or CIPD near the top if the role asks for them.
Describe sensitive work by outcome and scope, never by individual cases.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Modern (ATS-friendly): Clean single column with accent headings and rules
Executive (ATS-friendly): Centered executive layout with serif headings
People Operations Director resume FAQ
What should a People Operations Director resume include?
A People Operations Director resume should show the people programs and processes you ran, and how they improved hiring, retention or efficiency. Use these sections in this order: Summary, Experience, Skills and Education. Show the organization you ran (team size, budget, revenue) and the business results you are accountable for.
What is the best resume template for a People Operations Director?
Classic, Modern and Executive work well for People Operations Director roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a People Operations Director resume be?
Two pages are common for leadership roles; keep the first page strong enough to stand alone.
Which skills should a People Operations Director put on a resume?
Prioritize the skills named in the job posting. Common ones for People Operations Director roles are Talent acquisition, Employee relations, HRIS (Workday, BambooHR), Compensation and benefits, Performance management and Onboarding.
How do I write strong People Operations Director resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as time to hire, offer acceptance rate and retention. For example: "Rebuilt the engineering hiring loop, cutting time to hire from 52 to 31 days across 80 hires."