People Operations Specialist with 3 years of experience running onboarding, HRIS data and employee support at a fully remote software company. Handles about 150 employee tickets a month with a 1-day median resolution time. Brings tidy systems, clear documentation and a friendly, accurate first point of contact for employees in 20+ states.
Experience
People Operations Specialist, Lumen Ledger (Remote)
Aug 2023 – Present
Resolve about 150 employee tickets a month in Zendesk with a 1-day median resolution and 4.8/5 satisfaction
Run onboarding for 8–15 remote hires a month, including equipment shipping and first-week schedules
Audit HiBob records quarterly for 340 employees, keeping manager and cost-center data 99% accurate
Wrote 45 help-center articles on leave, benefits and expenses, cutting repeat questions by 30%
Coordinate quarterly benefits and payroll audits with finance, resolving 40 enrollment and deduction mismatches in 2025
HR Assistant, Harvest Table Co. (Minneapolis, MN)
Mar 2022 – Jul 2023
Supported HR for 220 restaurant and commissary staff, processing new hires and status changes
Coordinated monthly anniversary and recognition events across 6 locations
Built a new-hire checklist in Google Sheets that cut missed day-one paperwork by half
Education
B.A. in Global Studies, University of Minnesota (Sep 2017 – Dec 2021)
Skills
People Ops: onboarding, offboarding, HRIS data integrity, employee support, knowledge base writing
Systems: HiBob, Zendesk, Greenhouse, Slack, Notion, Google Sheets
How to write a People Operations Specialist resume
A strong People Operations Specialist resume shows the people programs and processes you ran, and how they improved hiring, retention or efficiency. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
Sections, in order
Summary
Experience
Skills
Education
Length: One page is ideal; two pages are fine with 10+ years of relevant experience.
Summary: Open with your specialty and years of experience, then one or two signature results.
Skills to feature
Talent acquisition
Employee relations
HRIS (Workday, BambooHR)
Compensation and benefits
Performance management
Onboarding
Employment law compliance
Process improvement
People analytics
Change management
Example bullet points
Rebuilt the engineering hiring loop, cutting time to hire from 52 to 31 days across 80 hires
Launched a structured onboarding program that raised 90-day retention from 82% to 95%
Moved payroll and benefits to Workday for 600 employees with zero missed pay cycles
Tips from recruiters
Show the size of the population you supported (headcount, locations, countries).
Name certifications such as SHRM-CP or CIPD near the top if the role asks for them.
Describe sensitive work by outcome and scope, never by individual cases.
Recommended templates
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Modern (ATS-friendly): Clean single column with accent headings and rules
Executive (ATS-friendly): Centered executive layout with serif headings
People Operations Specialist resume FAQ
What should a People Operations Specialist resume include?
A People Operations Specialist resume should show the people programs and processes you ran, and how they improved hiring, retention or efficiency. Use these sections in this order: Summary, Experience, Skills and Education. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
What is the best resume template for a People Operations Specialist?
Classic, Modern and Executive work well for People Operations Specialist roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a People Operations Specialist resume be?
One page is ideal; two pages are fine with 10+ years of relevant experience.
Which skills should a People Operations Specialist put on a resume?
Prioritize the skills named in the job posting. Common ones for People Operations Specialist roles are Talent acquisition, Employee relations, HRIS (Workday, BambooHR), Compensation and benefits, Performance management and Onboarding.
How do I write strong People Operations Specialist resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as time to hire, offer acceptance rate and retention. For example: "Rebuilt the engineering hiring loop, cutting time to hire from 52 to 31 days across 80 hires."