Support specialist with 3 years providing product and account support for a dental practice management platform. Resolves about 35 tickets and calls a day with 96% CSAT, and handles insurance claim and scheduling issues for front-office staff. Writes clear help articles and documents bugs engineers can reproduce.
Experience
Support Specialist, Smiledesk Software (Louisville, KY)
Oct 2023 – Present
Resolve about 35 tickets and calls a day for dental offices with 96% CSAT
Troubleshoot insurance claim submissions and eligibility checks, escalating clearinghouse issues within SLA
Wrote 40 help center articles that receive 9,000 views a month
Document reproducible bugs in Jira, with 85% accepted by engineering on first review
Train new office staff on scheduling and billing workflows during onboarding calls
Front Office Coordinator, Derby City Dental (Louisville, KY)
Jan 2022 – Sep 2023
Scheduled 60 patients a day and verified insurance benefits
Trained 3 new coordinators on the practice software
Handled patient billing questions and payment plans
Customer Service Associate, Cardinal Bookstore (Louisville, KY)
Aug 2019 – Dec 2021
Answered order and return questions for 40 customers a shift
Processed online textbook orders and rentals
Education
BA, Communication, University of Louisville (Aug 2017 – May 2021)
Skills
Support: Phone and ticket support, troubleshooting, bug documentation
Tools: Zendesk, Jira, Loom, Confluence
Domain: Dental practice management, insurance claims, HIPAA
A strong Support Specialist resume shows quota attainment, deal size, and the customer outcomes you delivered. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
Sections, in order
Summary
Experience
Skills
Education
Length: One page is ideal; two pages are fine with 10+ years of relevant experience.
Summary: Open with your specialty and years of experience, then one or two signature results.
Skills to feature
Prospecting
Discovery and qualification
Negotiation
Pipeline management
CRM (Salesforce, HubSpot)
Account management
Customer onboarding
Renewals and expansion
Product demos
Customer empathy
Example bullet points
Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps
Built an outbound sequence for mid-market accounts that booked 60 qualified meetings a quarter
Raised CSAT from 86% to 94% by introducing tiered routing and a 24-hour follow-up standard
Tips from recruiters
Put quota attainment and ranking in the first bullet of every sales role.
State deal size and sales cycle so readers understand the segment you sell into.
For support roles, show volume handled alongside quality metrics such as CSAT.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Ledger (ATS-friendly): moderncv banking: accent name, bold dates on the right
Support Specialist resume FAQ
What should a Support Specialist resume include?
A Support Specialist resume should show quota attainment, deal size, and the customer outcomes you delivered. Use these sections in this order: Summary, Experience, Skills and Education. Lead with scope and impact: the size of the systems, budgets or teams you influenced, and the decisions you owned.
What is the best resume template for a Support Specialist?
Modern, Classic and Ledger work well for Support Specialist roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Support Specialist resume be?
One page is ideal; two pages are fine with 10+ years of relevant experience.
Which skills should a Support Specialist put on a resume?
Prioritize the skills named in the job posting. Common ones for Support Specialist roles are Prospecting, Discovery and qualification, Negotiation, Pipeline management, CRM (Salesforce, HubSpot) and Account management.
How do I write strong Support Specialist resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as quota attainment, ARR closed and win rate. For example: "Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps."