Technical support engineer with 6 years supporting API and cloud infrastructure products for developer customers. Resolves complex tier-2 and tier-3 cases across Linux, networking and Kubernetes with a 94% CSAT. Writes scripts to reproduce issues, ships fixes to docs and tooling, and is the bridge between customers and engineering.
Experience
Technical Support Engineer II, Hostforge Cloud (Remote)
Feb 2023 – Present
Resolve 60 tier-2 and tier-3 cases a month on load balancers, Kubernetes and DNS with 94% CSAT
Wrote Python and Bash diagnostic scripts that cut average time to diagnosis from 3 hours to 50 minutes
Lead incident communication for customers during Sev-1 outages with the SRE on-call team
Contributed 30 fixes to public docs and 4 bug patches merged into the CLI on GitHub
Support Engineer, Bayport Networks (Durham, NC)
Jan 2021 – Jan 2023
Supported VPN and firewall deployments for 400 business customers
Built a log-collection tool used in 70% of escalated tickets
Wrote 40 troubleshooting guides for the knowledge base
Student Support Technician, Wolfpack OIT Help Desk (Raleigh, NC)
Aug 2018 – May 2020
Solved 20 network and account tickets a day for students and staff
Education
BS, Computer Science, North Carolina State University (Aug 2016 – May 2020)
A strong Technical Support Engineer resume shows quota attainment, deal size, and the customer outcomes you delivered. Put your most relevant recent role first and make every bullet show a result, not a duty.
Sections, in order
Summary
Experience
Skills
Education
Length: One page for most candidates; move to two only if every line is relevant.
Summary: Write two or three lines: your role, your strongest skills, and one result that proves them.
Skills to feature
Prospecting
Discovery and qualification
Negotiation
Pipeline management
CRM (Salesforce, HubSpot)
Account management
Customer onboarding
Renewals and expansion
Product demos
Customer empathy
Example bullet points
Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps
Built an outbound sequence for mid-market accounts that booked 60 qualified meetings a quarter
Raised CSAT from 86% to 94% by introducing tiered routing and a 24-hour follow-up standard
Tips from recruiters
Put quota attainment and ranking in the first bullet of every sales role.
State deal size and sales cycle so readers understand the segment you sell into.
For support roles, show volume handled alongside quality metrics such as CSAT.
Recommended templates
Modern (ATS-friendly): Clean single column with accent headings and rules
Classic (ATS-friendly): Jake's-style LaTeX classic: small caps and hairline rules
Ledger (ATS-friendly): moderncv banking: accent name, bold dates on the right
Technical Support Engineer resume FAQ
What should a Technical Support Engineer resume include?
A Technical Support Engineer resume should show quota attainment, deal size, and the customer outcomes you delivered. Use these sections in this order: Summary, Experience, Skills and Education. Put your most relevant recent role first and make every bullet show a result, not a duty.
What is the best resume template for a Technical Support Engineer?
Modern, Classic and Ledger work well for Technical Support Engineer roles. They are single-column with standard headings, so applicant tracking systems (ATS) parse them reliably.
How long should a Technical Support Engineer resume be?
One page for most candidates; move to two only if every line is relevant.
Which skills should a Technical Support Engineer put on a resume?
Prioritize the skills named in the job posting. Common ones for Technical Support Engineer roles are Prospecting, Discovery and qualification, Negotiation, Pipeline management, CRM (Salesforce, HubSpot) and Account management.
How do I write strong Technical Support Engineer resume bullet points?
Start with an action verb, say what you did, and end with a measurable result such as quota attainment, ARR closed and win rate. For example: "Closed $2.4M in new ARR in FY24, reaching 132% of quota and ranking #2 of 18 reps."